An Assessment of Online Reviews of Hand Surgeons | ||
The Archives of Bone and Joint Surgery | ||
مقاله 3، دوره 5، شماره 3، مرداد 2017، صفحه 139-144 اصل مقاله (479.17 K) | ||
نوع مقاله: RESEARCH PAPER | ||
شناسه دیجیتال (DOI): 10.22038/abjs.2017.16910.1425 | ||
نویسندگان | ||
William Kirpatrick؛ Jack Abboudi؛ Nayoung Kim؛ Juana Medina؛ Mitchell Maltenfort؛ Daniel Seigerman؛ Kevin Lutksy؛ Pedro K. Beredjiklian* | ||
Rothman Institute of Orthopedics, Philadelphia, PA, USA | ||
چکیده | ||
Background: The purpose of this study is to evaluate the number of reviews and scores for active members of the American Society for Surgery of the Hand (ASSH) in popular physician rating websites (Healthgrades.com and Vitals.com). Methods: A total of 433 ASSH active members were searched in two popular rating websites for a total of 866 web searches. Demographic data, overall and subcategory scores, number of reviews, and wait times were scored from each member’s webpage. Results: The average number of reviews per surgeon on Healthgrades.com and Vitals.com were 13.8 (range 1-108) and 9.4 (range 0-148), respectively. The average overall score for physicians was 8.1 out of 10 points. For both websites, the vast majority (80-90%) of active members of the ASSH had 20 or less reviews. Multivariate data analysis revealed no statistical differences in overall score by region (P=0.24) or gender (P=0.38). Increasing physician age negatively correlated with overall score (P=0.01). Wait time was not associated with a negative score (P=0.38). Conclusion: Active members of the ASSH received generally positive reviews. The average number of reviews for active members of the ASSH was exceedingly small, bringing into question the legitimacy and validity of these scores. This is especially important when taking into consideration the increasing popularity of these websites, and the reliance of patients on them to obtain physician information. The clinical implication of this study is that physicians have a vested interest in the legitimacy of the data provided by these websites and other physician rating outlets. | ||
کلیدواژهها | ||
Evaluation؛ Hand؛ internet؛ patient؛ rating؛ site؛ Surgeon | ||
مراجع | ||
1. Lagu T, Hannon NS, Rothberg MB, Lindenauer PK. Patients’ evaluations of health care providers in the era of social networking: an analysis of physicianrating websites. J Gen Intern Med. 2010; 25(9):942-6. 2. Emmert M, Meier F. An analysis of online evaluations on a physician rating website: evidence from a German public reporting instrument. J Med Internet Res. 2013; 15(8):e157 3. Emmert M, Meier F, Pisch F. Eight questions about physician-rating websites: a systematic review. J Med Internet Res. 2013; 15(2):e24. 4. Hanauer, DA, Zheng K, Singer DC, Gebremariam A, Davis MM. Public awareness, perception, and use of online physician rating sites. JAMA. 2014; 311(7):734-5. 5. Bakhsh W, Mesfin A. Online ratings of orthopedic surgeons: analysis of 2185 reviews. Am J Orthop. 2014; 43(8):359-63. 6. Ellimoottil C, Hart A, Greco K, Quek ML, Farooq A. Online reviews of 500 urologists. J Urol. 2013; 189(6):2269-73. 7. Kadry B, Chu LF, Kadry B, Gammas D, Macario A. Analysis of 4999 Online Physician Ratings Indicates that Most Patients Give Physicians a Favorable Rating. J Med Internet Res. 2011; 13(4):e95. 8. Sobin L, Goyal P. Trends of online ratings of otolaryngologists: what do your patients really think of you? JAMA Otolaryngol Head Neck Surg. 2014; 140(7):635-8. 9. Menendez ME, Loeffler M, Ring D. Patient Satisfaction in an outpatient hand surgery office: a comparison of english- and spanish-speaking patients. Qual Manag Health Care. 2015; 24(4):183- | ||
آمار تعداد مشاهده مقاله: 1,222 تعداد دریافت فایل اصل مقاله: 1,138 |