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Tavakol, Mohamad, Naserirad, Mohsen, Avanessian, Emma, Anis, Sarah, Abrahamian, Harand. (1395). Differential Quality Assessment of Harm Reduction Service in Drop-in Centers and Shelters: from expectations to perceptions. , 1(2), 118-128. doi: 10.22038/jhl.2016.10972
Mohamad Tavakol; Mohsen Naserirad; Emma Avanessian; Sarah Anis; Harand Abrahamian. "Differential Quality Assessment of Harm Reduction Service in Drop-in Centers and Shelters: from expectations to perceptions". , 1, 2, 1395, 118-128. doi: 10.22038/jhl.2016.10972
Tavakol, Mohamad, Naserirad, Mohsen, Avanessian, Emma, Anis, Sarah, Abrahamian, Harand. (1395). 'Differential Quality Assessment of Harm Reduction Service in Drop-in Centers and Shelters: from expectations to perceptions', , 1(2), pp. 118-128. doi: 10.22038/jhl.2016.10972
Tavakol, Mohamad, Naserirad, Mohsen, Avanessian, Emma, Anis, Sarah, Abrahamian, Harand. Differential Quality Assessment of Harm Reduction Service in Drop-in Centers and Shelters: from expectations to perceptions. , 1395; 1(2): 118-128. doi: 10.22038/jhl.2016.10972

Differential Quality Assessment of Harm Reduction Service in Drop-in Centers and Shelters: from expectations to perceptions

Journal of Health Literacy
مقاله 6، دوره 1، شماره 2، مهر 2016، صفحه 118-128    اصل مقاله (895.54 K)
نوع مقاله: Original Article
شناسه دیجیتال (DOI): 10.22038/jhl.2016.10972
نویسندگان
Mohamad Tavakol1؛ Mohsen Naserirad* 2؛ Emma Avanessian3؛ Sarah Anis4؛ Harand Abrahamian5
1Professor of Sociology, Department of Sociology, Faculty of Social Sciences, University of Tehran, Tehran, Iran.
2Master of Social Sciences Research, Department of Sociology, Faculty of Social Sciences, University of Tehran, Tehran, Iran
3Ph.D of Social Health Studies, Department of Social Sciences, Faculty of Humanities, École normale supérieure, Paris, France
4Ph.D of Social Work, Department of Social Sciences, Faculty of Humanities, École normale supérieure, Paris, France
5Master of Epidemiology, Department of Epidemiology and Biostatics, School of Public Health, Tehran University of Medical Sciences, Tehran, Iran
چکیده
Background and objective: Harm reduction centers are founded in Iran to reduce health, economic and social side effects of drug abuse. Nevertheless, the quality of services in these centers are of the main issues which facing the concerned organizations. The objective of this study was to assess the quality and the difference of providing services to reduce harms in drop-in centers and shelters of state welfare organization.
Methods: This study is a descriptive and cross-sectional study. The study population is consisted of clients who were coming to harm reduction centers (drop-in centers and shelter). The sample size is 268 people.  The stratified random probability method was used for sampling. The data collection tools were adjusted questionnaire of measuring service quality (SERVQUAL) by Parasuraman et al. The data were analyzed by SPSS 22.0 software and paired t-test, Friedman and Kruskal–Wallis tests.
Results: The findings showed that there is a significant difference between the clients’ expectations of overall quality of harm reduction services and their perception (p≤0.01). Beside that there is a significant difference between clients’ expectations of the quality of each one of the aspects of harm reduction services and their perception of their corresponding dimensions (p≤0.01). Dimensions of Tangibles, reliability, responsiveness, empathy and assurance and harm reduction centers of Nejatzendegi, Qoqnoos, Aramesh, Asak and Hedayet respectively had the lowest and highest mean ranking.
Conclusion: The services which are given to clients of drop-in centers and shelters increase the possibility of reducing the social, economic, health consequences of drug abuse among them and in society. The clients of drop-in centers and shelters see the quality of harm reduction services as a supporting mechanism that need government support to increase the quality of programs and harm reduction services.
Paper Type: Research Article.
کلیدواژه‌ها
Drop-in center؛ Drug abuse؛ Harm reduction؛ Service quality؛ Shelter
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